Rethinking Retail Banking

My remarks at a speech given to the Financial Services Club in London on March 12th:

For over 25 years, I ran the retail division inside large banks in the US and UK.  In both countries, I led industry change through employee empowerment, scores of acquisitions and launched new distribution channels including online, mobile supermarket and conventional branch transformation.  We entered and dominated new markets and turned around financial performance, customer advocacy and employee engagement.